HOTEL GENERAL MANAGER

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

CAREER DETAILS

Salary: $30,000 – $76,000

Education: Bachelor’s Degree

Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.

Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Confer and cooperate with other managers to ensure coordination of hotel activities.

Greet and register guests.

Monitor the revenue activity of the hotel or facility.

*This list of tasks does not encompass all tasks that may be applicable to this job.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

Speaking — Talking to others to convey information effectively.

*This list of skills does not encompass all tasks that may be applicable to this job.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

*This list of knowledge does not encompass all knowledge that may be applicable to this job.

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